Frequently Asked Questions
WHY SHOULD I USE A TRAVEL AGENT TO BOOK A VACATION?
A travel agent takes all of the headache out of planning a trip and handles virtually all aspects of your travel, at absolutely no cost to you. The combined experience of the team and the feedback from our thousands of travelers provides an invaluable resource to the traveler planning an important trip.
In recent years, the top travel vendors have empowered and trained the agency community to be even more effective and efficient go-betweens.
CAN YOU WORK WITHIN A CERTAIN BUDGET?
Yes, we work within any and all realistic budgets, and an honest sharing of ideas and goals helps us immensely when making recommendations and suggested edits to travel plans.
DOES IT COST MONEY TO GET A QUOTE?
No, there is no fee for our vacation planning services as the travel vendors involved recognize our value and compensate us from the gross amount paid (what you would have paid even without our assistance). For those complicated international itineraries that require custom crafting and significant involvement of our international on-location partners, we do request an intent-to-travel deposit to begin the process. This deposit is applied to the reservations that are made on your behalf.
DO I NEED TRAVEL INSURANCE?
Travel insurance is available and recommended to protect your travel investment. Many trips, such as tours and cruises, involve non-refundable funds paid months in advance. Travel insurance protects you from losing this investment. Perhaps even more important is the ‘during travel’ coverage and assistance that comes with the top-flight insurance companies we carry.
Trip interruption due to illness or unforeseen circumstances can be very expensive, and medical care abroad is often not covered by domestic insurance plans. Also, an increasing number of countries require proof of medical insurance for travelers entering their country.
HOW DO I CANCEL A TRIP?
Call us right away. If it’s after normal business hours, please contact the next involved travel supplier (airline, hotel, tour operator, cruise line) to cancel any reservations you will not be able to use. If you purchased travel insurance, please contact the insurance company’s 24-hour line to start the cancellation process and ensure your maximum refund.
HOW ABAOUT THE VACCINES?
No vaccination is mandatory for your trip to Vietnam, Laos, or Cambodia, but we would like to give you some recommendations regarding vaccines. This list is recommended by the Pasteur Institute.
From the age of 2 months for expatriates or to stay in rural areas during the transmission period, 2 injections over a period of 7 to 28 days (adults 18-65 years), booster 12 to 24 months later.
For long or frequent stays: 2 injections spaced out for a month, single booster 6 months later. When immunity must be acquired quickly (in case of imminent departure), an accelerated regimen of three doses spaced at D0, D7, D21 and a fourth dose administered 1 year later can be used only in adults.
In case of prolonged stay in isolation (children, as soon as they walk): three injections on D0, D7, D28 (or 21)
In case of prolonged stay or in precarious hygiene conditions (children, from the age of 2 years); an injection 15 days before departure.
Year-round transmission in the highlands below 1500 m south of latitude 18 ° N, and in particular in the four main provinces of these highlands, Dak Lak, Dak Nong, Gia Lai and Kon Tum, as well as in Binh Phuoc province and the western parts of the coastal provinces of Khanh Hoa, Ninh Thuan, Quang Nam and Quang Tri. No transmission in urban centres, the Red River Delta, the Mekong Delta and the central coastal plains of the country.